fieldservice24
fieldservice24 is the only fully compliant remote field service solution for the Life Sciences industry. fieldservice24 meets all your compliance needs including 21 CFR Part 11, 21 CFR Part 820 and the servicing provisions of ISO13485:2016.
Built on the successful promedim24 architecture, it has been designed to meet the field service and remote delivery support needs of laboratory instrument, medical device and Software as a Medical Device (SaMD) applications.
Our end-to-end solution provides multiple mechanisms for field service engineers to deliver remote-based support to their clients. From simple field service ticket resolution to an augmented reality support session, we have your device covered.
Our cloud-based technology, with integrated control centre, provides a scalable, cost-effective and compliant solution for your field service engineers.
Cost Effective and Scalable
Our subscription-based services provide cost efficiencies by reducing engineer travel, maintaining pandemic safety protocols, increasing successful query outcome and acting as a force multiplier for your field service engineers. As global growth increases cost reduces while still meeting your customer’s field service needs.
Service Escalation Tiers
Tier 1
Site calls/e-mails fieldservice24, query is answered successfully and closed, electronically signed and PDF version generated for distribution.
Tier 2
Site query cannot be immediately answered and fieldservice24 video conference is initiated in real-time to investigate further.
Tier 3
Optional Augmented Reality headset can be deployed to place field engineer at site and be able to visually assess instrument/medical device through the users view.
Technology
iOS & Android
Device agnostic access fieldservice24 from any web-enabled device including dedicated iOS & Android Apps.
Cloud Based
Field service engineers download the fieldservice24 app to manage their time and availability, access the secure document repository and address field service queries.
Augmented Reality
Optional Augmented Reality headset places the engineer at customer’s site where they have full, first-person visibility of the user’s view in real-time without the delay and cost involved in traveling to site for investigation.
Automatic Export
Each service interaction has a full report history that automatically exports to a secure, electronically signed PDF.
Compliance
Secure Documents
Upload relevant documentation to the fieldservice24 secure repository for real-time access to product material. Technical data, testing results, service history and field service reports all at their fingertips.
Control Centre
Integrated control centre provides real-time call triage 24/7 and connects sites directly with an engineer to begin the resolution process.
Compliant
fieldservice24 meets all your compliance needs including 21 CFR Part 11, 21 CFR Part 820 and the servicing provisions of ISO13485:2016.
